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Logging In

How do I login if I had a pro.powerstep.com account?

Visit the Login page and enter your pro.powerstep.com email address. Click Continue and you will be emailed a code to use for login.

How do I set up Online Shopping Access if I already have a Foundation Wellness account? 

If you already have a Foundation Wellness account, please fill out this form to enable your account for online ordering.

How do I register for a Foundation Wellness account?

If you do not have a Foundation Wellness account, please fill out this form. Your submission will be reviewed. Once your account is approved, you will receive an email to activate your online account with Foundation Wellness.

Where do I enter my password?

Foundationwellness.com does not use passwords for login. Enter your registered email address and you will be emailed a code. Enter the code to login.

I entered my email address at login but I did not receive the login code.

The email address you enter must match the email address registered with foundationwellness.com. If you need to add another email address to your account, please use this form for requests.

Is there a way to have a password to login in with instead of receiving a six digit code each time? I do not have access to the email address to retrieve the code.

As of right now, passwords are not an option. However, we can set up your email address and link it the main account. This way, you can place an order without having any issues with logging in and still access the main account addresses and payment information. The order will still be associated with the main account number.  

If you wish to add your email address to the main business account, please fill out this form.

Do I need a passcode each time I login?

A passcode is required for initial login. However, if you do not log out of your session and close the browser, the session will remain active the next time you come back to order. This lasts about 30 days before a new code will be required.

Account Management & Set Up 

My pricing on the website is not correct. How do I fix this?

Please contact customer service or yours Sales Representative with pricing questions.

How do I add addresses to my account?

Shipping addresses can be added to an order at checkout. To have an address saved to your account, please contact customer service for assistance.

Orders / Payments / Returns

How do I track my order?

To track your order, please sign in using your Foundation Wellness account and view your account dashboard.

Do I need a Foundation Wellness Online Account to order?

Yes, you need a Foundation Wellness online account to order online. If you do not have a Foundation Wellness account or need to register your existing account, please click here and fill out the appropriate form. 

How do I process a return? 

Please contact customer service to initiate a return.

What payment methods are accepted on FoundationWellness.com?

Major Credit Cards (American Express, Discover, MasterCard, and Visa), Apple Pay, Google Pay, PayPal, and Shop Pay are accepted.

Can I pay my invoice online?

Yes. Click here to manage your invoices. Enter the accounts payable email address for access.

Finding Products

How do I find the products I’m looking for?

To find the exact product you are looking for, please login using your Foundation Wellness account and use the search bar. Search the product name or SKU number for best results.

What brands are sold on FoundationWellness.com? 

Foundation Wellness provides a complete offering of innovative solutions for improved comfort, wellness, and pain relief. The Foundation Wellness Family of Brands includes PowerStep, CURREX, Foot Petals, FLAT SOCKS, and Doctor Hoy’s. Learn more about our brands here

How do I contact Foundation Wellness for Custom Engineered inquiries?  

To contact Custom Engineering please click here and fill out the form or email us.

Contact Customer Service  

How do I contact Customer Service?  

Customer service is available Monday – Friday from 8:30am – 4:30pm EST (Closed holidays).  

Email: info@foundationwellness.com 

Phone: 888.237.3668